2017 - 2021
Aerial Disaster Response • Airbus • SaaS, Enterprise, Geospatial
Aerial Disaster Response is an end-to-end solution for insurers, combining easy acquisition and analysis of geospatial data with powerful inspection and reporting tools.
Property Inspection Workflow
Problem space
Catastrophic events such as wildfires and hurricanes overwhelmed insurers with a significant increase in claims filed by policy holders. Lack of tools combining aerial imagery acquisition with analytics - as well as complex workflows - further impeded recovery efforts.
Existing asset management systems were often difficult to use and require a steep learning curve.
User archetypes
CAT Response Manager
Insurance Claims Adjuster
Reliance on juggling multiple pieces of software for inspection and reporting workflows.
Explorations
Product strategy
Remove silos between imagery acquisition and analysis, and provide focused workflows for claims inspections and reporting. Scalable design system to allow expansion into additional markets.
Key results
Combine geospatial data and claims triage.
Customer policies can be imported and viewed on a map. Using historical imagery and analytics layers, claims can be prioritized based on damage.
31%
Operating expenses reduced by an average of 31% across a total of eight categories for insurance providers. This includes field operations, hiring staff, and temporary housing for adversely affected policy holders.
Product overview
Explorer: Imagery/data acquisition, document management system
Inspection: Focused property inspection workflow for claims adjusters.
Reporting: Document evidence for claims decision.
Focused inspection and reporting workflows.
Dedicated property inspection workflow for claims report creation. Quickly annotate a property with text and/or imagery.
Pain points
No single source for acquisition of multi-spectral satellite, aerial, and/or drone imagery of varying resolutions.
MVP workflow
Key objectives
Speed up time to value.
Remove decision points and other barriers to functionality that drive the core value proposition: Inspections and Reports.
4 days
Average wait time was reduced to 4 days for policy holders. Prior to using Aerial Disaster Recovery, policy claims following a CAT event would often remain unsettled for more than 3 weeks.
Simplified workflow
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